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Welcome to the RUDGWICK Medical Centre Website

econsultRudgwick Surgery

  This is regularly updated with news, surgery updates and health advice and information


liviYou can consult a GP using the LIVI app - LIVI is a video GP service that is available through this practice. It lets you see a GP in minutes, even at weekends and is free on the NHS. Download the app https://www.livi.co.uk/download/ Before contacting LIVI for the first time you will need to contact us to make sure we have recorded your consent for record sharing.


We will be closed from 12.30 - 6.30pm for training on the following dates 

If you need urgent help during this time please call the urgent GP service on 03333 704 112

Wednesday 6th July 2022

Thursday 13th October 2022

Thursday 2nd February 2023


From 1/1/2022 the dispensary will be closed from 12noon - 2pm Monday - Friday


Covid vaccinations

We are able to book covid booster vaccinations for eligible patients at Christ's Hospital. You can book an appointment by contacting the surgery or using the national booking system. 

Spring boosters are only available for those patients who have received a letter from NHS England - ie aged over 75 or are immuno-suppressed.

If you have difficulty getting to Christ's Hospital, Horsham District Community Transport Service are able to arrange transport to and from the Covid-10 vaccination centre at the Blue Coats gym, Christ's Hospital. You can call them on 01403 754206, Monday - Friday 9am - 12pm to register your request. Once registered, you will be called the day before with an accurate pick up time. If you are able to get to Christ's Hospital but have difficulty getting to the vaccination hall, we can do your vaccination whilst you are in your car if you let one of the co-ordinators know.

Covid vaccinations - proof of status

Click here for information about proving your vaccination status. You can phone 119 to request certification, or use the NHS app. We are unable to provide official proof of vaccine. 


The NHS app

The NHS App is owned and run by the NHS and is a simple and secure way to access a range of NHS services on your smart phone, tablet or desktop. You can download and install the NHS App from the App store, Google play or through your browser. For more information click here. 


Services at Rudgwick Medical Centre

We have experienced a significant increase in demand for our services over the last year. This has been partly to the Covid pandemic and also due to a large increase in general health queries.  Despite increasing our staffing levels, we are unable to offer the same response times as we have previously. To ensure we can continue to operate safely and can prioritise and ensure access to healthcare for our most unwell patients, we ask all patients requesting an appointment submit an e-consult using the above link or call us and give as much information as possible to one of our trained care navigators. This means the clinician will have sufficient information about your problem so they can assess urgency to ensure that the most unwell patients are looked after first. Less unwell patients may have to wait slightly longer to be managed. Once your problem has been assessed, we may contact you by telephone call, book a face to face appointment, send you an electronic communication such as text/email, signpost you to other services or information from the clinician may be given to you by one of our staff. 

Please be aware that the most appropriate clinician to deal with your problem is not necessarily the GP and may be a paramedic, pharmacist or nurse. You may therefore not always be contacted or given advice by the GP but by one of these clinicians or a care navigator passing on information on their behalf. 

Please be assured that we are still seeing patients face to face with the clinicians booking their own appointments. We remain mindful of the risk to our staff and other patients. Finally, we ask that patients treat all staff with courtesy and respect. We are doing our best to help our patients during a difficult time.


Staff abuse

Thank you to the majority of our patients who have shown us support and kindness before and during the pandemic. This video by the Institute of General Practice Management however highlights the abuse practice staff, especially receptionist/care navigators receive on a daily and often hourly basis. Unfortunately our practice is no different and many of the comments in this video have been said to staff here. We appreciate that times are difficult and it can be frustrating not to get the help you want when you want it. Sadly, we cannot always help in the way you are expecting. Our staff are only human and are trying to help you as best as they can and following protocols to ensure those patients who most need help from their GP receive it. 


 

Advice for parents with unwell children

Not all children who are unwell need to see the doctor unless they are significantly unwell (eg breathless or wheezy). Please see this link to a video which discusses the sorts of symptoms it would be entirely normal for children to have and there is also advice when you should be more concerned. The video focuses on infants, but the same advice applies to children who are older. 

A fever/high temperature in children is very common and usually suggests your child has an infection. A temperature is the body's natural response to fighting infections like coughs and colds. Viral infections are far more common than bacterial infections and get better on their own without needing treatment from a GP or antibiotics. Click on this link for more information.

Click here for more useful information and advice about other childhood illnesses, or go to www.nhs.uk 


Self referral

You do not need to speak to a GP and can self refer for these problems - 

Musculoskeletal problems - eg back pain - you can self refer to the MSK service - click here for the referral form and click here for further information. Requesting to see a GP before self referral will significantly delay any treatment options although do contact us if you would like help wiht pain relief.  

Talking therapies - eg anxiety, depression - click here for more information


Self test chlamydia kits

Self testing chlamydia kits are now available for patients to order on line.

Please click here if you live in West Sussex, and here if you live in Surrey.


Urine samples

We regret that we are unable to accept urine samples after 5pm unless this has been agreed in advance with our staff. Thank you.


Blood tests

We have chosen to provide a phlebotomy service. However please be aware that we are unable to do blood tests when these have been requested by the hospital. We can only do these in certain circumstances and ONLY if you have the hospital blood test request form. We CANNOT request bloods requested by the hospital ourselves as this will mean the results go to the incorrect clinician breaking the chain of care.  These blood tests can be done at either the Royal Surrey County Hospital or at Cranleigh Village Hospital - click here for information on services providing phlebotomy appointments. 


Dental problems

Please be aware that GPs are not able to issue antibiotics for dental problems and are not licensed or indemnified to do so unless they have had special training. If you have a dental problem please contact your dentist or contact 111 who can put you in touch with an emergency dentist.


(Site updated 22/06/2022)
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