News

Change of platform for electronic consultations

From the week commencing 29th December we will be switching to a new online consultation system called SystmConnect to replace eConsult.

SystmConnect is a total triage service, meaning all your needs can be submitted to the surgery via an online form. SystmConnect is created by the team behind our clinical system, TPP SystmOne, and is integrated with your health record, enabling us to manage patient requests more efficiently and safely. It is straightforward to use; the online forms will guide you through a short series of questions to help ensure your request is directed to the most appropriate member of the team. All medical forms will be reviewed by a GP who will determine the most appropriate outcome you need; for example, an appointment with a GP or other clinician, or signposting to other services.

Anything you might usually call us with, or come to reception to discuss, can be done using SystmConnect, including:

  • general medical advice for new or on-going health concerns;
  • booking a routine or urgent appointment;
  • requesting a prescription;
  • notifying us of changes to your treatment or medication;
  • following up test results;
  • following up requests for private work such as letters from the doctor or medical reports;
  • flu and other vaccination queries;
  • adult and child travel vaccination queries;
  • wound care and dressings;
  • requesting a fit (sick) note; and
  • any other administrative or clinical enquiries.


If you already have a SystmOnline account, you can access SystmConnect once you have logged-in to your SystmOnline account. After we have launched SystmConnect, look towards the bottom left side of the page for ‘Online Consultations’ and click on ‘Launch SystmConnect’ once you have logged-in. Accessing SystmConnect this way will allow the software to pre-populate some of your demographic data, name and address etc. You can also use your NHS App login.

If you are unable to use SystmConnect our Care Navigators can continue to help you.

How Does It Work?

Most forms are brief and will ask:

  • what your query is about;
  • what action you would like;
  • your preference for who, when, or how you would like your problem to be managed; and
  • you may be invited to submit photographs if relevant.

Some specific conditions might have a longer form, asking more questions. This is so we can gather as much information from you before the GP assesses your form, which will lead to the most appropriate and efficient outcome for you. Please do answer all the questions and give as much information as you can.

Each request will be reviewed by an experienced GP who will determine which member of the healthcare team is best placed to help you. In addition to GP appointments, you may be directed to another clinician within the practice or to a local pharmacy, where appropriate.

A short video showing how SystmConnect looks, and an explanation on how to submit forms is below:

 

 


Published on 22nd Dec 2025

LATEST INFORMATION ON TIRZEPATIDE (MOUNJARO) FOR WEIGHT LOSS SUPPORT

NHS Sussex ICB have published their position on Weight loss injections being prescribed on the NHS. 

Current rules on prescribing on NHS for weight loss medications from the GP are very strict, please do not contact the surgery requesting appointment for weight loss INJECTIONS medications from your GP. You will be contacted directly if you are eligible for direct access to them in the next 4-6 weeks. 

Qualifying criteria is a BMI (Body Mass Index) of 40 or greater

https://www.nhs.uk/health-assessment-tools/calculate-your-body-mass-index/calculate-bmi-for-adults/confirm-consent

AND four or more of the following diagnosed health conditions:

• type 2 diabetes

• Hypertension

• Cardiovascular disease

• Obstructive sleep apnoea

• Dyslipidaemia

 

We understand that some people may feel frustrated or disappointed if they are not eligible for INJECTION medication-based treatments directly from the GP but there are still other options avalible and we can offer support and help still.

Our local wellbeing hub can offer you the other options that must be tried 1st before considering Injections and other medication options.  please see our wellbeing hub

https://horsham.westsussexwellbeing.org.uk/

For further support to manage your weight please also click here Support to manage your weight  

 


Published on 26th Jun 2025

Working with InHealth to provide the Lung Cancer Screening Programme for patients between 55-74 years of age a current or former smoker

We are working with InHealth to provide the Lung Cancer Screening Programme for patients aged between 55-74 years of age, a current or former smoker.  We want to reassure you that this is not a scam. InHealth are working alongside the NHS to encourage patients aged 55 to 74 to have their lungs checked. 

For further information please visit www.sussexlunghealthcheck.nhs.uk 

No immediate action is required, please note this is not a scam and to follow up direct with InHealth if or when they reach out to you.

The process will be:

·         Patients aged 55-74 years, a current or former smoker and registered with a GP, will receive an invite letter through the post in a yellow envelope from the NHS. This Is not a self-referral programme and they will be invited for their lung health check by letter.

·         Patients will be called by a patient care advisor within 14 days to complete an assessment over the telephone, which will take approximately 15 minutes.

·         During the telephone call patients will be asked questions about their overall lung health, lifestyle, family, and medical history.

·         Patients may then be invited to have a lung CT scan. 

·         Scans take place on mobile vans in community locations (Tesco Car Park, Broadbridge Heath)

·         Patient results will be sent by letter and if a follow up is needed the team will contact the patient to talk to them about what the next steps are. The TLHC programme in Sussex is being supported by the Brighton & Hove GP Federation.

·         If patients lungs are fine, they will be offered another health check in 2 years to see whether anything has changed.

The mobile screening unit will be situated in the Tesco extra Car Park at Broadridge Heath, Horsham.


Published on 16th Jun 2025

Page last reviewed: 22 December 2025
Page created: 11 June 2024