From the week commencing 29th December we will be switching to a new online consultation system called SystmConnect to replace eConsult.
SystmConnect is a total triage service, meaning all your needs can be submitted to the surgery via an online form. SystmConnect is created by the team behind our clinical system, TPP SystmOne, and is integrated with your health record, enabling us to manage patient requests more efficiently and safely. It is straightforward to use; the online forms will guide you through a short series of questions to help ensure your request is directed to the most appropriate member of the team. All medical forms will be reviewed by a GP who will determine the most appropriate outcome you need; for example, an appointment with a GP or other clinician, or signposting to other services.
Anything you might usually call us with, or come to reception to discuss, can be done using SystmConnect, including:
- general medical advice for new or on-going health concerns;
- booking a routine or urgent appointment;
- requesting a prescription;
- notifying us of changes to your treatment or medication;
- following up test results;
- following up requests for private work such as letters from the doctor or medical reports;
- flu and other vaccination queries;
- adult and child travel vaccination queries;
- wound care and dressings;
- requesting a fit (sick) note; and
- any other administrative or clinical enquiries.
If you already have a SystmOnline account, you can access SystmConnect once you have logged-in to your SystmOnline account. After we have launched SystmConnect, look towards the bottom left side of the page for ‘Online Consultations’ and click on ‘Launch SystmConnect’ once you have logged-in. Accessing SystmConnect this way will allow the software to pre-populate some of your demographic data, name and address etc. You can also use your NHS App login.
If you are unable to use SystmConnect our Care Navigators can continue to help you.