Only use this form for comments about the practice and suggestions as to how we can improve our service to you.
Medical matters and official complaints cannot be dealt with via this form.
Complaints and feedback
Complaints
We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.
To pursue a complaint please complete this form, or you can email us at sxicb-wsx.rudgwick-rudgwick@nhs.net or write to us addressing your concern to the practice manager or deputy. Your complaint should contain full details of the patient including their name and date of birith. If you wish to complain on behalf of another patient who is not a minor, then we need written consent from the patient. Please complete this form to confirm their consent.
If you are unable to write your complaint then we can take details of your complaint via the telephone system, recording your call, or in person.
Please see our complaints leaflet for further information.
Leave feedback via NHS.UK
Your review must be about a specific experience and not a general view of the NHS or the service as a whole.
GP patient survey
The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice.
Friends & Family
We welcome patient feedback to tell us what we are doing right and what we can improve.
See below for the results from June 2026
Asking the question - "Overall, how was your experience of our service?"
May
|
June 26 |
Responses |
|
Don’t know |
0 |
|
Neither good nor poor |
1 |
|
Poor |
1 |
|
Very poor |
0 |
|
Good |
19 |
|
Very good |
77 |
|
Total responses |
98 |
" Excellent service. Friendly helpful staff. And felt supported and understood by Dr Afzal."
"Very quick access to doctor. Referral to get the issue analysed."
"Very easy to access and friendly receptionist and nurse."
"I feel that the service is very good."
"After waiting ten minutes the actual service by the receptionist/navigator was excellent."
Thank you to everyone who has responded. The majority of our patients have been satisfied with the treatment and care received. However we recognise that a number of patients are not happy with the current system of the triage system to request an appointment or if they are not offered help in the timescale they would wish. Unfortunately due to continuing high demand and in line with many other practices we need to ensure we manage demand as safely as possible.
Our reception and waiting area is an open space and conversations may sometimes be overheard by other patients or staff. To help protect your privacy we kindly ask that sensitive or detailed medical information is shared in one of the following ways (where possible):
1) submit an electronic consultation via our website 2) Telephone the practice and speak with a member of the team.
We are still here to help and do not wish to prevent access to care in any way so if you would prefer to speak to a Care Navigator at the front desk in person, our team will continue to help you as normal and our staff may keep questions brief where possible, ask if you are happy to continue to discuss your information in an open environment or offer alternate ways to share sensitive details.
We also recognise the way information is communicated can have a significant impact on how it is received, particulary in harder circumstances. We will continue to engage our staff for compassion training and recognise the importance of this.
We regularly review feedback from our patients, including comments and suggestions shared by friends and family. Your views help us understand what we are doing well and where we can make improvements.
Thank you to everyone who has taken the time to share their experiences with us.
Kind regards Rudgwick Medical Centre
Page last reviewed: 13 July 2026
Page created: 11 June 2024
Page created: 11 June 2024