Friends and Family Test
We welcome patient feedback to tell us what we are doing right and what we can improve. Click here to complete a short survey.
See below for the results from June 2026
Asking the question - "Overall, how was your experience of our service?"
June
| 2026 |
Responses |
|
Don’t know |
1 |
|
Neither good nor poor |
1 |
|
Poor |
1 |
|
Very poor |
0 |
|
Good |
19 |
|
Very good |
77 |
|
Total responses |
98 |
"Very quick access to doctor. Referral to get the issue analysed"
"Quick response. Easy booking. Lovely staff"
"Excellent nurse and doctor"
"Responsive and friendly"
"Nurses very kind and understanding"
"Professional, carying, friendly and thoughtful. Thank you"
"I felt dispappointmed and still concerned. I am going to pay private abroad"
Thank you to everyone who has responded. The majority of our patients have been satisfied with the treatment received. However we recognise that a number of patients are not happy with the current system of the triage system to request an appointment or if they are not offered help in the timescale they would wish. Please note that the Care Navigators are not intending to block you from booking any appointments or making a decision whether or not you can see a doctor. Due to continuing high demand and in line with many other practices and government strategy we need to ensure we manage demand as safely as possible. This system means that the doctors are booking their own appointments and so they do ask that they have some information about the reason an appointment is requested so they doctors can assess urgency and advise appropriately. We encourage our patients not to give this information in person at reception -- we prefer for confidentiality reasons our patients phone us or complete an electronic consultation.
Some of our patients have commented that they are not happy as they have not been seen on time. Please be aware that although we allow 15mins for each appointment some patients unexpectedly need longer and so the clinician may run late. We do try to advise patients when the doctor is running late and allow sufficient time for appointments but this is often unavoidable. if you are unable to wait when the GP is running late, then we will help you to re-book the appointment.
We will continue to evaluate and monitor feedback.
GP National Survey
We have reviewed the results of the 2026 GP national patient survey.
The results can be viewed here - https://gp-patient.co.uk/patihttps://www.gp-patient.co.uk/patientexperiences?practicecode=H82027