Friends and Family Test
We welcome patient feedback to tell us what we are doing right and what we can improve. Click here to complete a short survey.
See below for the results from May 2026
Asking the question - "Overall, how was your experience of our service?"
April
| 2026 |
Responses |
|
Don’t know |
1 |
|
Neither good nor poor |
2 |
|
Poor |
3 |
|
Very poor |
2 |
|
Good |
10 |
|
Very good |
69 |
|
Total responses |
87 |
"My situation was dealt wtih calmly and kindly even thogh I was delaying other peoples appointments"
"Professional friendly service"
"Excellent nurse and doctor"
"Responsive and friendly"
"Rude receptionist sometimes, communication between patient and pharmacist, I dont want to be discussing my problems with "trained navigators" a glorified receptionist"
"A pleasant visit to the Med Centre for my RSV vaccine, done very quickly and with great care. Thank you for looking after me as you do"
"The nurse I saw was amazing and my appointment was good. However the surgery as a whole appeared to be in chaos huge queue for dispensary - it always appears to be this way"
"Usual professional service with a smile"
Thank you to everyone who has responded. The majority of our patients have been satisfied with the treatment received. However we recognise that a number of patients are not happy with the current system of the triage system to request an appointment or if they are not offered help in the timescale they would wish. Please note that the Care Navigators are not intending to block you from booking any appointments. Due to continuing high demand and in line with many other practices and government strategy we need to ensure we manage demand as safely as possible. This system means that the doctors are booking their own appointments and so we do need to ask some information about the reason an appointment is requested. We encourage our patients not to give this information in person at reception -- we prefer for confidentiality reasons our patients phone us or complete an e-Consult.
Some of our patients have commented that they are not happy as they have not been seen on time. Please be aware that although we allow 15mins for each appointment some patients unexpectedly need longer and so the clinician may run late. We do try to advise patients when the doctor is running late and allow sufficient time for appointments but this is often unavoidable. if you are unable to wait when the GP is running late, then we would suggest you re-book the appointment.
We will continue to evaluate and monitor feedback.
GP National Survey
We have reviewed the results of the 2026 GP national patient survey.
The results can be viewed here - https://gp-patient.co.uk/patihttps://www.gp-patient.co.uk/patientexperiences?practicecode=H82027