Friends and Family Test
We welcome patient feedback to tell us what we are doing right and what we can improve. Click here to complete a short survey.
See below for the results from January 2025.
Asking the question - "Overall, how was your experience of our service?"
January
| 2025 |
Responses |
|
Don’t know |
1 |
|
Neither good nor poor |
4 |
|
Poor |
2 |
|
Very poor |
1 |
|
Good |
10 |
|
Very good |
74 |
|
Total responses |
92 |
"My mind was put at rest as the Dr explained my situation clearly so from that I was able to make a decision on how to move forward"
"Nurses were very kind and managed a difficult blood test brilliantly."
"Everyone at the surgery is very polite and kind"
"On the last four or five occasions that I have attended the surgery to provide a blood sample the practitioner carry out the service has failed.."
Thank you to everyone who has responded. The majority of our patients have been satisfied with the treatment received. However we recognise that a number of patients are not happy with the current system of the triage system to request an appointment or if they are not offered help in the timescale they would wish. Unfortunately due to continuing high demand and in line with many other practices we need to ensure we manage demand as safely as possible. This system means that the doctors are booking their own appointments and so we do need to ask some information about the reason an appointment is requested. We encourage our patients not to give this information in person at reception -- we prefer for confidentiality reasons our patients phone us or complete an e-Consult.
Some of our patients have commented that they are not happy as they have not been seen on time. Please be aware that although we allow 15mins for each appointment some patients unexpectedly need longer and so the clinician may run late. We do try to advise patients when the doctor is running late and allow sufficient time for appointments but this is often unavoidable. if you are unable to wait when the GP is running late, then we would suggest you re-book the appointment.
Another theme is that patients are not happy as they feel Dr Mckenzie is not seeing patients. As the sole full time GP partner at Rudgwick MC Dr Mckenzie is responsible for triaging all calls, reviewing all hospital letters and all results (eg blood results). This workload is huge and although Dr Mckenzie does of course still see patients his capacity for doing so is limited. All clinicians have access to the patient's medical record and so continuity of care is not compromised.
We will continue to evaluate and monitor feedback.
GP National Survey
We have reviewed the results of the 2023 GP national patient survey. Please see our report below.
The results can be viewed here - https://gp-patient.co.uk/patientexperiences?practicecode=H82027 and our report is below